Terms of Service

1. About these terms

1.1 These terms apply to services provided by Morgan Compliance Group Ltd ("we", "us"), company number 17207134, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, to the organisation named in the proposal or order form ("you").

1.2 Our services are provided to businesses and other organisations only, not to consumers.

1.3 If a signed proposal or order form conflicts with these terms, the proposal or order form takes priority.

2. How a contract is formed

2.1 Submitting the website form does not create a contract. A contract is formed when you accept our written proposal or order form, which sets out the services, package, fees and start date.

3. Consultancy projects

3.1 Project work, such as accreditation applications, ISO implementation, audits, inspections and document preparation, is delivered to the scope in the agreed proposal.

3.2 Work outside that scope will be quoted before it starts.

3.3 Certification and accreditation bodies make their own decisions. We cannot guarantee any approval, certification or outcome. Their fees are separate from ours.

4. Morgan Safety Support subscriptions

4.1 Packages. The services in each package are as described on our Safety Support page at the date you sign up, and in your order form.

4.2 Minimum term. Each subscription has a minimum term of 12 months from the start date.

4.3 After the minimum term. The subscription then continues month to month until either party gives at least 30 days’ written notice.

4.4 Allowances. Package allowances, such as review sessions, document reviews and amendment hours, apply per 12-month period, cannot be carried over and have no cash value.

4.5 Fair use. Advice is provided on a fair-use basis appropriate to the package. If use consistently exceeds what the package reasonably covers, we will discuss a more suitable package or quote for the additional work.

4.6 Business hours. Monday to Friday, 9am to 5pm, excluding bank holidays.

4.7 Response targets. We aim to respond to routine enquiries by the next working day, and to urgent incident enquiries on the same working day during business hours. These are targets, not guarantees.

4.8 Not an emergency service. You must take any immediate action needed to protect people, contact the emergency services where required, and make any statutory report, such as under RIDDOR, without waiting for our advice.

4.9 Adviser availability. During planned absence we will give notice where possible. During any absence, we will either respond on return within a reasonable time or, with your agreement, arrange a suitably qualified associate.

5. Competent-person appointments

5.1 We act as your appointed external competent person only where this is expressly agreed in writing, with a defined scope of activities.

5.2 Buying a subscription does not by itself create a competent-person appointment.

5.3 You keep your legal duties as an employer and duty holder. Our role is to advise and assist you in meeting them.

6. Your responsibilities

6.1 You will give us accurate, complete and timely information, access and cooperation.

6.2 You are responsible for decisions about our advice, and for implementing, supervising and maintaining your health, safety and environmental arrangements.

6.3 Our advice relies on the information you provide. We are not responsible for problems caused by incomplete or inaccurate information.

7. Fees and payment

7.1 Fees are as set out in the proposal or order form. Subscription fees are payable monthly in advance, online through Stripe, by card or Direct Debit. For project work, a deposit is payable on acceptance of the proposal: 50% of the agreed fee for projects under £1,000, or 30% for projects of £1,000 or more, with any further stage payments set out in the proposal. Work starts once the deposit is received. The balance is payable on completion, before final reports or documents are released. The deposit is non-refundable once work has started.

7.2 We are not currently VAT registered. If we register, VAT will be added at the applicable rate from the date of registration, with written notice.

7.3 Any other invoices are payable within 14 days. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend services while any invoice is overdue by more than 14 days.

7.4 We may review subscription fees once a year, with at least 30 days’ written notice. No increase applies during the first 12 months.

8. Ending the contract

8.1 Either party may end the contract immediately by written notice if the other commits a material breach and does not fix it within 14 days of being asked to, or becomes insolvent.

8.2 If you end a subscription during the minimum term other than under clause 8.1, the fees for the rest of the minimum term remain payable.

8.3 Ending the contract does not affect fees already due.

9. Liability

9.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.

9.2 We are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.

9.3 Our total liability arising from or in connection with a contract is limited to the fees paid by you under that contract in the 12 months before the claim arose.

9.4 We hold professional indemnity and public liability insurance.

10. Documents and intellectual property

10.1 We keep ownership of our templates, methods and pre-existing materials.

10.2 Once paid for, you may use documents we produce for you for your organisation’s own internal purposes.

11. Confidentiality and data protection

11.1 Each party will keep the other’s confidential information confidential and use it only for the contract.

11.2 Where we process personal data on your behalf, we act as your processor, follow your documented instructions and apply appropriate security. Further details are in a data processing schedule to your order form and in our Privacy Policy.

12. General

12.1 We may use suitably qualified associates to help deliver services, with your agreement. We remain responsible for their work.

12.2 Neither party is liable for delays caused by events beyond its reasonable control.

12.3 These terms and the proposal or order form are the entire agreement between us.

12.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Scope and limitations of our services

The following limitations form part of the service information. Your signed agreement sets out the services you have purchased and any additional exclusions.

Website use

The content on this website is general information, not professional advice for your circumstances. All content, logos and materials on this website belong to Morgan Compliance Group Ltd unless stated otherwise and may not be reproduced without permission. We aim to keep the website accurate but do not guarantee it is free from errors.

Questions about these terms: sales@morgancompliancegroup.com. Last updated: 28 September 2026.